Terms Of Service

Welcome to fgnormal.com.  If you visit or buy at www.fgnormal.com, you accept these conditions. 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY!

Original Effective Date: September 19, 2019.

1.Application and acceptance of the Conditions

1.1 Acceptance of conditions

Your use of the site services and fgnormal.coms, software and products (collectively the "Services" below) is subject to the terms and conditions contained in this document as well as the privacy policy and all other rules and policies of the site that fgnormal.com may publish from time to time.  This document and the other site rules and policies are collectively referred to below as the "Conditions".  By accessing the Site or using the Services, you agree to accept and be bound by the Conditions.  Please do not use the Services or the Site if you do not accept all of the conditions.

1.2 Conditions Update Agreement

You acknowledge and agree that fgnormal.com may modify the conditions at any time by posting the relevant modified and updated conditions on the Site.  By continuing to use the services or the site, you accept that the modified conditions will apply.

1.3 English conditions

If fgnormal.com has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided only and that the English language version will govern your use of the Services or the Site.

1.4 Applicable law

By visiting fgnormal.com, you accept that the laws of the People's Republic of China, without taking into account the principles of conflicts of laws, govern these terms of use and any dispute that may arise between you and fgnormal.  fgnormal will always comply with the law, and we remind users to do the same.  As an importer customers are responsible for complying with all laws and regulations in their own country.  Please refer to our privacy policy for more information.

1.5 arbitration

Any dispute relating in any way to your visit to fgnormal.com or to products or services sold or distributed by fgnormal.com or by fgnormal.com is submitted to CIETAC, in South China Sub-Committee of Arbitration which will be carried out in accordance to the Board's arbitration rules in effect at the time of the request for arbitration.  The number of arbitrators is one.  The place of arbitration is from Fujian, China;  The language to be used in the arbitration proceedings will be Chinese.  The arbitration award is final and binding on you and fgnormal.

2.Users & General Account

2.1 User agreement

As a condition of access and use of the Site or the Services, you agree to comply with all laws and regulations in force when using the Site or the Services.

2.2 One account per customer

For security and safety, the user must be registered on the site to access or use certain services (a registered user is also called "member" below).  Unless approved by fgnormal.com, a user can only register one member account on the Site.  fgnormal.com may cancel or terminate a user member account if fgnormal.com has reason to suspect that the user has simultaneously registered or controlled two or more member accounts.  In addition, fgnormal.com may reject the user's request for registration for any reason.

2.3 Responsible for his own security account

A set of member IDs and passwords is unique to a single account.  Each Member is solely responsible for maintaining the confidentiality and security of your member number and password and for all activities that occur under your account.  No member may share, assign or allow the use of your member account, ID or password by another person outside of the member's own commercial entity.  Member agrees to immediately notify fgnormal.com if you become aware of any unauthorized use of your password or account or any other breach of account security.

2.4 precise data

In accordance with customs regulations customers must provide valid and accurate data.  All recipient names, address and name payers must be valid.  In some countries, the recipient may submit their identity or passport to clear the packaging or for payment verification purposes.  Customers are solely responsible for the accuracy of the data they provide to fgnormal.  all information must be incorrect and prevent any shipment or delivery or customs clearance, fgnormal is not responsible and will not make any compensation in this case.

2.5 Activity Agreement Account

Member accepts that all activities that occur under your account (including, but not limited to, viewing any business or product information, click to accept additional agreements or rules, subscribe or make a payment for services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the member.

3.The Responsibilities

3.1 Each member represents, guarantees and accepts that they have the power and authority to accept the terms of this agreement.

3.2 members will be required to provide information or material about your entity as part of the site registration process for a member account.  Each member represents, guarantees and accepts that (a) the information and documents whether presented during the registration procedure or thereafter, throughout the continued use of the Site or Service is true , accurate, current and complete, and (b) you will maintain and promptly modify all information and material to keep it true, accurate, current and complete.

3.3 By becoming a member, you agree to authorize fgnormal.com to store and use your information in accordance with the Privacy Policy.

3.4 Each member represents, warrants and accepts that any User Content that they submit, publish or display does not infringe or infringe copyright, patent, trademark, trade name, trade secrets or other personal rights or property of a third party ("Third Party Rights").

3.5 Each member also represents warrants and agrees that the user content you submit, post or display must:

  1. a) be true, precise, complete and legal;
  2. b) not be false, misleading or deceptive;
  3. c) do not contain information that is defamatory, defamatory, threatening or harassing, obscene, objectionable, offensive, sexually explicit or harmful to minors;
  4. d) contain no information that is discriminatory or encourages discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  5. e) does not contain any link directly or indirectly to any other website that includes any content that may violate the conditions.

3.6 Each member also represents warrants and agrees that you must:

  1. a) continue your activities on the site in accordance with the laws and regulations in force;
  2. b) continue your activities in accordance with additional applicable terms and agreements;
  3. c) not to use the services or the site to defraud any person or entity;
  4. d) usurp the identity of a person or entity, or make you pass your affiliation with any person or entity;
  5. e) not to exercise spam or phishing;
  6. f) not engage in any other illegal activity (including, without limitation those that would constitute a criminal offense, give rise to civil liability, etc.) or encourage or encourage illegal activities;
  7. g) not to involve attempts to copy, reproduce, exploit or expropriate fgnormal.com from various directories, proprietary databases and lists;
  8. h) do not contain any computer virus or other destructive devices and codes which have the effect of damaging, interfering with, intercepting or expropriating software or a hardware system, data or personal information;
  9. i) will not include a system to affect the integrity of the data, systems or networks used by fgnormal.com and / or any other user of the Site or obtain unauthorized access to these data, systems or networks;
  10. j) not to carry out any activity which could otherwise create any responsibility for fgnormal.com or our subsidiaries.

3.7 members cannot use the member account service and messaging to participate in activities identical or similar to the fgnormal.com e-commerce activity.

3.8 Member agrees to provide all necessary information, material and approval, and provide all reasonable assistance and cooperation necessary to provide fgnormal.com services, assess whether member has breached the terms and / or treatment any complaint against the Member.  If the failure of members to deliver late results or the suspension or termination of the provision of any service, fgnormal.com are not required to extend the relevant service period, nor can be held responsible for any loss or any damage resulting from this delay, suspension or termination.

3.9 Member recognizes and accepts that fgnormal.com should not be required to actively monitor or exercise any editorial control whatsoever over the content of any message or material or information created, obtained or accessible via the Services or the site.  fgnormal.com does not endorse, verify or otherwise certify the content of comments or other documents or information submitted by members.  Each member is solely responsible for the content of their communications and may be held legally responsible or responsible for the content of their comments or other documents or information.

4.Breaches by Members

4.1fgnormal.com reserves the right, in our sole discretion, to delete, modify or reject any User Content that you submit to, publish or display on the site that we reasonably believe is illegal, violates terms, may submitfgnormal.com or our affiliates with liability, or is otherwise deemed inappropriate in thefgnormal.com review.

4.2 Any member violates a modality or iffgnormal.com has reasonable grounds to believe that any member is in violation of the Conditions,fgnormal.com has the right to impose a sanction against the deputy, or suspend or terminate the member's account or to the subscription of any service without any responsibility towards the deputy.  fgnormal.com also have the right to restrict, refuse or prohibit any current or future use of any other service that may be provided byfgnormal.com.  fgnormal.com sanctions may prohibit, among other things, warning, by deleting any registration or any other User Content product that the member has presented, displayed or displayed, placing restrictions on the number of product announcements that the Member may display or display,

4.3 Without limiting the generality of the provisions of the Conditions, a member would be considered to be in violation of the Conditions in any of the following circumstances:

  1. a)fgnormal.com has reasonable grounds to suspect that this member has used a stolen credit card or other false or misleading information in a transaction with a party against,
  2. b)fgnormal.com has reasonable grounds to suspect that the information provided by the Member is not current or complete or is false, inaccurate or misleading, or
  3. c)fgnormal.com believes that the member's actions may result in financial loss or the legal liability offgnormal.com or our affiliates or any other user. 

4.4 If a member is in violation of the Conditions,fgnormal.com also reserves the right to publish the records of this violation on the Site.  If such a violation involves or is reasonably suspected of activities involving dishonest or fraudulent,fgnormal.com also reserves the right to disclose the documents of this breach to our affiliates.  Thesefgnormal.com affiliates may impose limitation, suspend or end the use of members of all or part of the services provided by these affiliates to the member, take other corrective measures, and publish the member violation records of Conditions on the site operated or controlled byfgnormal.com subsidiaries.

5.Major force

Under no circumstances willfgnormal.com be held responsible for any delay or defect or disruption of the content or services provided by the site resulting directly or indirectly from acts of nature, forces or causes beyond our control, including but not limited to 'limit, Internet, computer, telecommunications or other equipment failures, power outages, strikes, labor disputes, riots, insurrections, civil unrest, labor shortages or materials, fires, floods, storms, explosions, acts of God, war, government actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

6.Ordering

6.1 Acceptance

Please note that there may be certain orders which we cannot accept and must cancel.  fgnormal.com reserves the right, at its sole discretion, to cancel any order for any reason.Some situation that if every effort is made to ensure the accuracy of product descriptions, specifications and prices there may be occasions where errors arise.  If such a situation occursfgnormal cannot accept your order.  In the event of an error, you will be contacted with a full explanation and a corrected offer.  The information displayed is considered an invitation not a confirmed offer for sale. The contract is confirmed on the offer of goods.Given the popularity and / or supply constraints of some of our products,fgnormal may have to limit the number of products available for purchase.  fgnormal reserves the right to change quantities available for purchase at any time, even after you place an order.Or problem identified by our credit and fraud avoidance service.  We may also require verifications or information before accepting any order.  We will contact you if all or part of your order is canceled or if additional information is required to accept your order.

6.2 Cancellation order

Customers can cancel their order at any time before shipping;  If you wish to cancel your order, please contact our Support Center.  However, once the order has been shipped, the order cannot be canceled, modified or refunded.  Upon receipt of the package, our warranty and returns policy takes effect.

6.3 Liability order

Both parties agree that after sending the order, transportation is the sole responsibility of the third party logistics company.  During this stage, full ownership of the product (s) belongs to the buyer;  all responsibility and risks associated with transport are the responsibility of the buyer.

7.Shipping and Delivery

7.1 times Shipment displayed on fgnormal refer to an estimate of the time required for the packages to leave our hands.  Since the actual delivery of your order can be impacted by many events beyond the control of fgnormal once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, like a birthday, let them order their items in advance.  fgnormal cannot be held responsible for delivery delays.  We will however work with you to ensure a smooth shopping experience.

7.2 For smooth delivery and peace of mind, we strongly recommend that customers take out shipping insurance during checkout. In case your package has a transportation problem,fgnormal will send you a free replacement package.  If the item is no longer in stock, we offer an option order. Any refund that is not shipping insurance will not be the responsibility of fgnormal and the customer takes full responsibility for their packaging during the process. shipping.

7.3fgnormal provides information via banners on our site and through customer newsletters, which provide details of shipping delays due to the peak season, and encourage customers to order in advance .  We cannot therefore be held responsible if a customer does not receive their order in time for the high season.

7.4 There may be occasions when fgnormal confirms your order, but later learns that it cannot deliver the product ordered.  In the event that we cannot provide a product that you have ordered in a timely manner,fgnormal will communicate with customers and offer to cancel the order and reimburse the purchase cost in full.

7.5 We are trying to make the delivery process as simple as possible and we are able to send your order either home or you to your work boxes place.PO address is accepted except postage by express delivery.  express shipments of this type cannot be delivered to physical addresses.

7.6 Shipping and delivery times are calculated in working days from Monday to Friday.  In the case of major holidays like Christmas and the Chinese Lunar New Year, please allow additional delivery time.  During these special occasions, we will provide notices to take into account possible delays.

7.7 Customers are responsible for providing complete and accurate delivery addresses.  fgnormal cannot make changes to your delivery address once a package has been shipped and fgnormal is not responsible for packages lost due to incomplete or inaccurate addresses.

7.8 All orders have reported that "delivered" by shipping companies are considered to be delivered.  Fgnormal  cannot be held responsible for non-delivery in this case.

7.9 If a delivery fails for any reason and the address sent to the address was correct supplied by the customer,fgnormal cannot be held responsible if a package is returned.

7.10 Whatever customer orders is what we deliver.  We cannot be held responsible for the customer who receives the wrong item if they have placed the wrong order.

7.11 Due to international trade embargoes and the sanctions currently in place, a limited number of countries are subject to limited shipping restrictions.  These include: Iran, North Korea, Cuba, Syria and Sudan.  Orders for shipping to addresses within these countries can only be accepted if they contain clothing products and nothing else.

  1. customs tax on

When you purchase imported products or services, you may have to pay tax which is governed by the law of the country.  fgnormal is not responsible for any form of customs duties or taxes applicable on items purchased fromfgnormal.com.  Since shipping rates are estimates, exact tax assessment depends on local tax policy.  For more information, please contact or consult your local customs.  If you have another question, you can email service@fgnormal.com.

8.1 fgnormal cannot be held responsible for any package which is not in local customs and is destroyed due to the item being illegal in the country of destination.  Customers are solely responsible for compliance with their local laws.  We cannot be held responsible for any import tax that may occur and it is the customers sole responsibility to pay these charges, if any.  Please note that shipping insurance does not cover customs matters, including but not limited to, goods being destroyed or confiscated due to their irregular status in a given destination country.

8.2 if the buyer refuse the package due to import duties or taxes, the buyer assumes full responsibility for all costs involved in the process.

9.Exchange and returns 

If when you receive your product (s), you are not completely satisfied, you can return the items, within 45 days of purchase.  Returns will take approximately 5 business days to the process once the goods have arrived.  The length depends on the payment provider used (e.g. PayPal, credit card company, etc.).  Items must be in the original packaging, all original boxes must be intact and included, as well as all packaging materials, manuals, blank warranty cards, as well as all accessories and documents provided by the manufacturer .

9.1 The customer must first contact us, once you want to return products.Once confirmed to fulfill the return conditions and given the return address and method, you can ship the product to us as necessary to complete returns them not returned by customers without authorization, all costs and consequences will be borne by the customer.

9.2 The refund guarantee does not cover blanks / wholesale and custom orders.

9.3 Return shipping costs are paid by the customer.  We are generally unable to reimburse you for postage costs.

9.4 Any returned product found not to be defective may be refunded within the time period indicated above.  Goods deemed to be falsified by the customer will not be replaced but returned at the customer's expense.

9.5 By default, the amount of the refund cannot exceed the amount of the initial order paid to fgnormal.  fgnormal is not responsible for and has no knowledge of bank charges or exchange rate charges that may occur.  These costs are processed by the issuing bank and will not be reimbursed by fgnormal.

9.6 fgnormal and / or the seller act in accordance with the guarantee as provided by the platform only when the damage relates to valid products and has confirmed manufacturing defects.  fgnormal and / or the seller will not be held liable for any damage resulting from customers misuse, personal negligence, and other reasons which are not attributable to product defects.

9.7 In this case, we will not provide a full refund to the customer the package is returned due to the customer's own reasons, because our company bears the shipping, return shipping costs.

10.Not-returnable

Use coupon or end-of-line products cannot be returned for repair.  No refund or replacement will be made.

11.Incorrect / Damaged Goods

We do our best to ensure that you receive your order in perfect condition.  If you do not receive the ordered products, please contact us.  In the unlikely event that the product arrives damaged or defective, please contact us immediately.

12.Prices

Prices and availability of items are subject to change without notice.  The prices do not include VAT, import tax and duties, if your package is examined and deemed taxable by your local customs.  The payment of these is the responsibility of the buyer.

Descriptions 13.Product

While we try in good faith to be as specific as possible, we do not guarantee that product descriptions or any other content is accurate, complete, reliable, or error free.  From time to time there may be information onfgnormal which contains typographical errors, inaccuracies or omissions which may relate to product descriptions, prices and availabilityWe reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. 

14.Privacy Notice

Note: Newsletter on the registration page is checked by default.  customer privacy respectsfgnormal.  Please read our privacy policy.

15.Conditions of use

15.1 Copyright

All content on the site such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads and software all belong tofgnormal and are protected by international copyright laws.

15.2 License and access to the site

fgnormal grants you a limited license to access and make personal use of this site.  This license does not include any form of commercial use of this site or its content, any collection and use of any product, any collection and use of any descriptions of product announcements or prices, any derivative use of this site or its content, any download or copy of account information for the benefit of another merchant, or any use of data mining, robots or data collection and extraction tools.  This site may not be reproduced, copied, sold, resold or otherwise used for any interest without the express written consent off gnormal.

15.3 fgnormal Marketing correspondence

After registering, customers are added to our mailing list with special offers, coupons and promotions.  This allows our customers to benefit from exclusive discounts.  All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the bottom of the page.

15.4 Intellectual property Offenses

We attach great importance to intellectual property ("IP") and strive to avoid that all IP-infringing products are sold on our site.  If you believe that either your intellectual property rights or the intellectual property rights of third parties are infringed by products appearing on our site, please notify us immediately.  We will conduct an internal investigation of the products argued and take all necessary measures to protect customers, sellers and holders of intellectual property rights.